We understand that plans can change and unforeseen circumstances may arise. To provide flexibility while ensuring that we can manage our bookings effectively, we have established the following cancellation policy:
1. Cancellations Made 7 Days Prior to Arrival Date:
A full refund will be processed for cancellations made at least 7 days before the scheduled arrival date.
2. Cancellations Made Within 5 Days of Arrival:
For cancellations made within 5 days but more than 72 hours before the scheduled arrival date, the amount paid will be kept as credit. This credit can be utilized for future bookings within a 3-month period from the original arrival date.
3. Cancellations Made Within 72 Hours of Arrival:
For cancellations made within 72 hours but more than 48 hours before the scheduled arrival date, a retention fee equivalent to 1 night's stay will be applicable. The remaining balance will be kept as credit for future use within a 60-day period from the original arrival date.
4. Cancellations Made Within 48 Hours of Arrival:
For cancellations made within 48 hours of the scheduled arrival date, full retention will be applicable, and no refund or credit will be provided.
5. Credit/Debit Card Cancellations:
All cancellations processed through credit or debit cards will incur a 5% fee to cover transaction costs.
6. Holiday Season Policy:
Please note that our cancellation policy may vary during the holiday season. Reception will inform you of any changes to the cancellation policy at the time of booking.
We recommend that guests carefully consider their travel plans and make cancellations as early as possible to avoid any charges. For any questions or assistance with cancellations, please contact our reception team.
Thank you for choosing The Creek Boutique Resort & Spa. We look forward to welcoming you.